Shipping & Returns
Delivery
Orders are picked and packed at our US warehouse and ship to addresses across the United States and Canada. Anything placed before 1pm ET on a working day goes out the same day; after that it goes out the next working day.
| Option | Arrives in | Cost |
|---|---|---|
| Standard delivery | 3–5 business days | $6.95 — free over $100 |
| Express delivery | 1–2 business days | $14.95 |
| Overnight delivery | Next business day, order before 1pm ET | $29.95 |
Delivery is quoted at checkout before you pay, and the quote you see there is the one you are charged. Express and overnight are not discounted by the free-delivery threshold, because the carrier charges us for the speed either way.
Free delivery
Standard delivery is free on any order of $100 or more, before tax. On a monthly subscription it is free on every order, with no minimum to hit.
Tracking
You get a confirmation email as soon as the order is placed, and a second email with a tracking number when the parcel leaves the warehouse. Your order number is also listed under your account in this browser.
Returns
If something is not right, send it back within 30 days of delivery for a full refund. Products must be unopened and in resalable condition — essential oils are consumables, and we cannot resell a bottle that has been opened.
Refunds go back to the original payment method within five working days of the parcel reaching us. Delivery charges are refunded only where the return is our error.
Starting a return
- Contact us with your order number and what you want to return.
- We email you a return authorisation and the address to send it to.
- Send the product back, keeping proof of postage.
Returns sent without authorisation can take considerably longer to process, so please ask first.
Damaged, missing or wrong items
Tell us within 14 days of delivery and we will put it right — a replacement or a refund, whichever you prefer. Photograph the packaging and the product before you throw anything away; it makes the carrier claim far quicker.
Cancelling or changing an order
An order can be changed or cancelled right up to the point it is picked, which is usually a few hours. Get in touch with your order number and we will catch it if we can.
Subscriptions
Monthly subscription orders ship on the same date each month with free delivery every time. You can change the contents, move the processing date, pause or cancel at any time. There is no minimum term and no cancellation fee.
If you would like help setting one up sensibly, that is something we can do — see subscription planning.
Contact
- Email: preciousoils@yahoo.com
- Phone: 2342371273